CARGO & DELIVERY
How much is cargo charges?
Saint Valais has shipping available to most European countries.
Will I be taxed?
All international orders are shipped on a DDU (Delivery Duty Unpaid) bases, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to. Saint Valais is not responsible for the payment of duties and taxes.
Which cargo company shall be used for my order?
Saint Valais ships worldwide using International Royal Mail delivery.
Orders within UK shall be sent by Royal Mail with insurance.
Orders are shipped from SAINTVALAIS.COM in London, UK between Monday and Friday from 9:00 am– 5:00 pm (GMT). Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. Saint Valais shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Saint Valais.
When can I receive my order?
Your orders shall be delivered to the cargo company within 24 hours and shall reach you within 1 to 5 days in average depends on types of shipping. Since our estimated delivery period is calculated over business days, weekends and official holidays are not included in the indicated period. Between these periods, your orders are delivered to the cargo company on the first business day.
How can I follow up my order?
A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our fulfillment centre, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact us via email at: Info@saintvalais.com
What should I do if my order is delivered while I am out?
If you are not at the given address, then your order shall be delivered to the Royal Mail office and an information note will be left for you. You are required to receive your package from the indicated branch within 3 days. Otherwise, your order shall be returned to Saint Valais. If you desire your order to be reshipped, then the cargo charges shall be demanded again and your order shall be reshipped to you as cash on delivery.